Frequently Asked Questions
Shredding Questions
Is Compass HIPAA compliant?+
Compass exceeds the shredding requirements of HIPAA, FACTA, GLBA and ITEP read here
What is a "Certificate of Destruction"?+
"Certificate of Destruction" is a legal document prepared by Compass Shredding which states that all documents handled by Compass on that given pick-up or date have been destroyed.
Is the shredded paper recycled?+
In addition to paper, what else do you shred?+
Compass Shredding does the following: paper shredding, VHS tape shredding, CD shredding, DVD shredding, credit card shredding and photograph shredding. Please contact us regarding any questionable items.
Is there a minimum amount of paper required for shredding?+
No, we will design a program to meet your needs: weekly, monthly, quarterly or on-call.
Is there a maximum amount of paper that you can handle?+
No, our document shredding system can handle over 3.5 million pounds per month.
Do you pick up file boxes?+
Yes, we have call-in pick-up service at any time.
Do staples, paper clips or rubber bands need to be removed?+
No, there’s no need to remove these items.
What is your fee for shredding?+
There are several variables that determine a final shred fee. Please contact us
How many containers will compass provide?+
We can provide any combination of lockable carts and consoles to suit your needs and requested service frequency. We can always adjust the quantities or pick up frequency to meet your needs.
where do we position the containers on the scheduled pick-up day?+
No need to do anything. Compass personnel will retrieve carts and empty consoles.
Do you pick up cardboard?+
yes, see our industrial recycling page. view cart
what do your containers look like?+
our collection carts are new and in excellent condition. view carts
Government Regulations
What is HIPAA?, FACTA?, GLBA? and ITEP?+
Read these regulations Here
Sales and Rental Questions
Why should I rent instead of purchase my equipment?+
Renting requires very little up-front costs. There are usually tax benefits associated with renting. All equipment maintenance is covered under Compass’ rental program.
When does it make sense to purchase my equipment?+
This is considered a customer preference issue. Compass Recycling will be happy to sell and install any specific model or brand that a customer desires. We also specialize in used and rebuilt equipment.
Does Compass ever provide free equipment?+
This scenario is certainly feasible if a client produces an extremely large volume of scrap material. We also have a rebate program where the recovered value of the collected material is applied against rental or transportation fees.
How is insurance and liability insurance handled?+
Compass Recycling requires a "Certificate of Insurance" from the customer listing Compass as additionally insured on their liability policy and the value of the equipment covered on their property insurance.