FAQ

• Compass Recycling
• Compass Shredding
• Government Regulations
• Compass Rental

"Compass Recycling" Questions:

• How many containers will Compass provide?
• We will provide as many containers as needed to get through a 2 or 4 week period. We can always adjust the quantities or pick-up frequency to meet your needs.
• Where do we position the containers on the pick-up day?
• We prefer that the container(s) be positioned in a designated pick-up location outside the building to avoid any interruptions to your business. If it’s not feasible for client to move the containers to the outside, our driver can retrieve them. This will need to be discussed and reviewed on a case by case basis.
• How often do you empty the containers?
• We’ve found that most of our clients are comfortable with a pick-up every 2 or 4 weeks. We do have a few on a weekly cycle.
• Can I put paperclips and rubber bands into the container?
• Yes, paperclips and rubber bands are fine. Try to remove large binder clips.
• Do you pick up cardboard?
• Yes, we do pick up cardboard in small quantities in our normal route program. For those businesses that generate a high volume of cardboard, we also provide balers and compactors.
• Do you pick up newspaper?
• Yes, we appreciate an effort to bundle or bag the newspaper if possible.
• Do you shred any of the paper?
• Compass has two separate collection programs: General Recycling and Secure Shredding Service. Material collected in our General Recycling Program is not shred. Material collected in our Secure Shredding Program is shred and a Certificate of Destruction is supplied to our clients for each pick-up.
• What do your containers look like?
• Our collection carts are in excellent condition.See photos of our Collection Carts
• How big are the collection carts?
• We have two sizes of carts: 65 gallon: (41"h x 27"w x 28"d), and 95 gallon: (45"h x 29"w x 34"d)

"Compass Shredding" Questions:

• Is Compass HIPAA compliant?
• Compass exceeds the shredding requirements of HIPAA, FACTA, GLBA and ITEP
• What is a "Certificate of Destruction"?
• "Certificate of Destruction" is a legal document prepared by Compass Shredding which states that all documents handled by Compass on that given pick-up or date have been destroyed.
• Is the shredded paper recycled?
• Yes, every piece.
• In addition to paper, what else do you shred?
• Compass Shredding accepts: paper, VHS tapes, CDs, DVDs, credit cards and photographs. Please contact us regarding any questionable items.
• Is there a minimum amount of paper required for shredding?
• No, we will suit a program to meet your needs: weekly, monthly, quarterly or on-call.
• Is there a maximum amount of paper that you can handle?
• No, our shredding system can handle over 3.5 million pounds per month.
• Do you pick up file boxes?
• Yes, we have call-in pick-up service at any time.
• Do staples, paper clips or rubber bands need to be removed?
• No, there’s no need to remove these items.
• What is your fee for shredding?
• There are few variables that determine a final shred fee. Please go to Request a Quote and fill out the short questionnaire, and we’ll respond back quickly.

Government Regulations:

• What is HIPAA?
• Read about HIPAA
• What is FACTA?
• Read about FACTA
• What is GLBA?
• Read about GLBA
• What is the "ITEP" Act?
• Read about ITEP

"Compass Rental" Questions:

• Why should I rent instead of purchase my equipment?
• Renting requires very little up-front costs. There is usually tax benefits associated with renting. All equipment maintenance is covered under Compass’ rental program.
• When does it make sense to purchase my equipment?
• This is considered a customer preference issue. Compass will be happy to sell and install any specific model or brand that a customer desires. We also specialize in used and rebuilt equipment.
• Does Compass ever provide free equipment?
• This scenario is certainly feasible if a client produces an extremely large volume of scrap material. We also have a rebate program where the recovered value of the collected material is applied against rental or transportation fees.
• How is insurance and liability insurance handled?
• Compass requires a "Certificate of Insurance" from the customer listing Compass as additionally insured on their liability policy and the value of the equipment covered on their property insurance.